Making the booking

To make a booking, you need to complete our booking form in English. The person filling out the form ('Lead Passenger') must have the authority to make the booking on behalf of everyone listed in the booking, as well as for any minors (under 18) in the group, with consent from their parent or guardian. The Lead Passenger must be at least 18 years old and part of the travelling group. The Lead Passenger is responsible for ensuring full payment of all amounts due according to these Terms and Conditions.

Confirmation

After discussing your holiday and finalising your bespoke holiday package, we will check availability of your chosen arrangements. If unavailable, we'll offer an alternative or refund your payment if you don't accept it. If the arrangements are available (or you accept a suitable alternative), we'll process your payment and send a confirmation notice, which creates a contract between the Lead Passenger and us, based on the terms and conditions.

Confirmation Notice

The confirmation notice will include passenger names (which must match passport names), travel dates, times, departure/arrival locations, and other details. It’s your responsibility to verify the information is correct within 48 hours of receiving the notice. If there’s any discrepancy and you don’t notify them within that time frame, they won’t be able to correct it, and any resulting issues will be your responsibility.

Cost of your trip

The cost of the trip will be determined based on each group's preferences for itinerary, luxuries, and current exchange rates. The company reserves the right to change prices, but any price adjustments will be communicated before confirming your booking, giving you the option to proceed or not with the revised rates.

Payment

A non-refundable deposit of £250 per passenger is required at the time of booking. The remaining balance must be paid no later than 10 weeks before the start of your trip. The specific due date for the balance will be outlined in your confirmation notice. If the balance is not paid on time, we reserve the right to cancel your trip and retain the deposit. For bookings made within 10 weeks of the trip’s start date, full payment is due at the time of booking.

Refund/Surcharge

• If the cost of your trip changes by more than 2% after booking, you'll either receive a refund (if costs fall) or have to pay a surcharge (if costs rise).

• Changes within 30 days of your trip start are not considered for refunds or surcharges.

• Any surcharge invoice must be paid within 10 days, while refunds will be issued at least 14 days before your trip.

• If the surcharge exceeds 10% of your trip’s cost, you can cancel and get a full refund (minus non-refundable deposits), but you must notify them in writing within 7 days of receiving the surcharge invoice.

If you change your booking

If you want to change your travel arrangements after receiving the confirmation notice, we’ll try to accommodate your request, but it may not always be possible. The Lead Passenger must submit any change requests in writing. You’ll need to pay any additional costs incurred from making the change, which could include non-refundable deposits paid to suppliers for unused trip components.

If you cancel your trip

You or any member of your party may cancel your travel arrangements at any time. Cancellation will only be effective once we receive written notice from the Lead Passenger. As we incur costs when cancelling your travel plans, cancellation fees will apply, which will be determined based on the date we receive your written notice and the original start date of your trip.